Frequently Asked Questions

Guarantee
Returns: What do I do if I want to return an item?
Resizing / Restringing:  What do I do if I would like to resize or restring my bracelet?
Adding a name to my current bracelet?
Repairs?
What is 14K gold-filled?
Do you use 14K solid gold beads?
What type of clasps do you have and which is the strongest?
Can I redesign or resize my bracelet?  How to return item for resizing or repair?
What are shipping charges?

1. Include a note explaining the reason for return. 
2. Please include the name that the original order was placed under or the invoice number.  This will helps us process your refund quicker.   
   
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For Resizing and or Restringing:  We are happy to resize, restring or redesign a bracelet for you.  There is a small fee to have this done.  If you are having us redesign a bracelet, please contact us about any additional fees.  For Resizing and or Restringing please include a note with the following information:

1.  Please describe the changes or alterations that you would like done to your jewelry.
2.  Contact info - it is very important that we have a phone number and email address so that we can contact you if we have any questions.  Also please make sure to include an email address so that we can send you an email when your item is completed and shipped back.
3. Return address - please include this on the note inside the package (the return address on the shipping envelope or container can be covered up).
4. Please include your payment (check, cash, or money order) for the resizing or restringing fee of $5 for single, $10 double strand, and $15 for triple and quad strand bracelets.
5. Mail to:  Cuddle Babies , 5404 Southern Hills Drive, Frisco, TX 75034

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Adding additional names or strands to your bracelet:  There are two options when adding additional names to your current bracelet.  1) You can add a name to your current strand ($10 fee).  2)  Add a new strand with the new name.  We do not charge a restringing fee, only for the additional strand ($30)!  Both of the fees include return shipping.    

1.  Please describe the changes or alterations that you would like done to your jewelry.  If adding a strand, please make sure and include the order of the names (in age order) so we can add the name in the correct order. 
2.  Contact info - it is very important that we have a phone number and email address so that we can contact you if we have any questions.
3. Return address - please include this on the note inside the package (the return address on the shipping envelope or container can be covered up).
4. Please include your payment $30 for additional strands or $10 to add a name to the strand (check, cash, or money order). 
5. Mail to:  Cuddle Babies , 5404 Southern Hills Drive, Frisco, TX 75034

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If your bracelet needs to be repaired, we are happy to do this.  If the bracelet broke because of quality issues or simply broke within the first 90 days, return it for a free repair.  If you snagged your bracelet or somehow broke your bracelet, we are still happy to repair it.  We have the same restringing fees of $5 for single, $10 double strand, and $15 for triple and quad strand bracelets.

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We use only high quality materials to create a product that will last!  Jewelry can dull when it gets dirty, but the great thing about sterling silver and our products is that it is easy to return them to their original shine.  The best way to clean your jewelry is with a silver polishing cloth.  Our quality .925 sterling silver components, will shine up wonderfully with a little buffing using a silver polishing cloth.  Do not use "jewelry dips" on your bracelets (as these dips can damage the antique finish on the Alphabet beads, Bali beads and/or crystals)!  If your bracelet is damaged from use of these products, we will replace the beads for a small fee.  Occasionally, I clean my bracelet with a sterling silver cleaning paste.  I use the paste type cleaner that you might use on your sterling silverware or sterling silver dishes.  If you have any questions about what to use on your jewelry, give us a call or send us an email. 

It is not advised that you wear your bracelets in the pool or ocean as the chemicals/environment can damage your bracelet.

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Upon the request of many of our customers, we started carrying the solid gold beads.  Please note that solid gold beads are more malleable than the gold filled beads.  This means that they can dent, crush, and scratch far easier than the gold filled beads. We use what is called "heavy" weight gold beads, this gives the beads a little more weight and strength.   These beads can still dent easier than the 14 kt gold filled beads.  Please note that if these beads dent or scratch, we will replace them for a small fee (cost of the bead only).  Because of the softness of these beads, we can not guarantee that they will not crush or dent.  If you have any questions about the differences between using gold filled and solid gold, please contact us.   

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We have a variety of different clasps.  We have toggle clasps, lobster clasps, and special multi strand clasps.  Are the lobster clasp stronger?  This is a question that is often asked.  The lobster clasps are no stronger than the toggle clasps.  So choose your clasp according to which you find easier to take on and off or which you prefer.   

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We can resize or redesign your bracelet, even if we did not make it.  If you need to resize your bracelet or you would like to change your bracelet style or beading options the fees are: Resizing or restringing $5 for single strands, $10 for double strands, $15 for triple and quad strands (this covers restringing and return shipping).  To add another strand, we do not charge a restringing fee, only for the additional strand ($30)!

For Resizing and or Restringing:  1) Send your payment (check, cash, or Money order) of $5 for single, $10 double strand, and $15 for triple and  quad strand bracelets 2) Include a note on how much larger or smaller you would like the bracelet.  3) Make sure and include your return address as this helps us process it quicker!  Send item along with check, money order, or cash to:  Cuddle Babies, 5404 Southern Hills Drive, Frisco, TX 75034  

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